Hello, thank you for placing an order, or just checking out Factory13 skateboards - 

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We wish to ship out our products as quickly as possible

without ever compromising quality or using inferior materials. 

I hope this information will serve as a guide for our friends & customers around the world.

We need to work together, in a positive direction to make the absolute best board for you & 

for you to feel 100% stoked on the whole life cycle & manufacturing process of your board.

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If you have placed an order to Factory13 & would like an update on its status, 

please use the websites contact button (below) or if you just have a question:

CONTACT / ABOUT

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Or you can email the Woodshop directly, via link below:

FACTORY13@GMAIL.COM

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Emails & Direct Messages about your order via Social Media:

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Thank you for checking out the Factory13 Instagram & Facebook !!

But in regards to a question on a particular order,  it's not a recommended path for communication.  

This is done to keep our order details & further information accurate on 1 clear level. 

 

While I understand we have an ease of communication thru these avenues,

it can lead to a delay / shipping errors & we would like to avoid that so we can serve our customers better. So let's stick to email as that is the most accurate.

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Phone calls about your order:

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Our phone # here is (440) 488 - 0315

We prefer Emailing about your order & update requests. 

This is simply because we are working - nothing more, nothing less.

Typically the machinery is running loud in here, so I won't hear the phone 95% of the time.

Plus - my goal is accuracy, that is why I prefer email, that way we can keep a log of your order details

& important information easily on file, a quick chat on the phone during working times is great

but I want to make sure your details are correct. 

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If a phone call is needed to discuss a certain topic, no problem !

Please email me so we can set a time & date for our phone call.

Glad to discuss your ideas.

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Refunds / Exchanges:

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If you would like a refund or to cancel your (stock board) order,

please contact me via email so we can work out the details & possibly avoid a restocking fee.

CONTACT / ABOUT

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If the order is cancelled via Paypal (or other payment service)

without the consent of the woodshop

there will be a 10% charge against your order for the labor allocated & performed for you.

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There are no refunds on Custom boards (non stock boards) and can't be exchanged.

These are 1 of a kind boards. 

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Exchanges are fine on stock boards, just ask.

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Shipping:

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Most important, shipping this thing out so you can ride.

Currently (as of August 2021) we are shipping stock boards approx. 2 - 3 weeks from order date.

This time will decrease to 1 - 2 weeks & less as our raw materials come in more frequently, 

while a part of the world economy effects us in the trucking of raw lumber,

I am stocking up as much high quality material as I can get my hands on.

Thanks for your patience.

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International Shipping:

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Understandably, it costs a bit to ship skateboards to some locations from our spot in Long Beach, Ca. 

What we will do is to find the least expensive & good/proper delivery method (mostly USPS) 

to serve you the best. 

I keep a basic 68$ charge for shipping outside of the USA, but if your shipping cost exceed this price,

we will contact you & request those additional funds that go directly towards shipping. 

Its tough to call, shipping rates fluctuate but we will keep trying our best & we welcome your suggestions to help get these boards to you wherever you are.

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We ship domestic via UPS with 2 pick ups a week.

We ship international via USPS with 1 pick up a week.

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Most importantly, the factory wants to do the best work possible for you.

These are handcrafted, detailed, functional life machines for heavy service

made by skateboarders. 

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Thank you.

 

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